Feedback from previous customers

'Over 20 years on ebay, Best Ebay seller ever. Best communication ever, answered all questions promptly, the watch was better than expected, even set to my time zone. Provided pictures, instructions, new high quality band and original crystal and seals since it had been serviced. Buying an expensive watch from abroad always risky but (this) is the best experience ever. I can't say enough..brilliant Mega ebay seller. I can only give 5 stars for communication, want to give 10 stars'

eBay buyer

We don't get it right 100% of the time - we are only human. However, we genuinely try to do every aspect of the job as well as we can. We aim to be professional, responsive, friendly and helpful. We are only looking for happy customers and positive feedback. Here are some of the comments we have received from customers over the last few years (via different platforms):

'Truly exceptional seller & buying experience from start to finish!! Highest quality listing & photos, first rate correspondence & assistance, fast shipping, wonderful & careful packaging & a watch which truly exceeded all expectations, serviced & prepared to an exceptional standard. An absolute credit to the military watch community & to the history & legacy of CWC watches. Buy with confidence!! Many thanks!!'

eBay buyer

'This seller is one of the best I've come across on eBay. As an avid watch collector I have dealt with many over the years. Great service, communication, honesty and products. Delivery speed far surpassed expectations. 5 stars !'

eBay buyer

'This seller is amazing! I highly recommend buying from them. They shipped my item quickly and it arrived in perfect condition. The watch was exactly as described and I am very happy with my purchase.'

eBay buyer

'I've used Jos at Sumac Watches on many occasions for servicing and repairs including vintage military and chronograph watches. His work has always been excellent. Highly recommended - many thanks.

Mark Lewis

'I've known Jos from Sumac Watches for a number of years now, and in all the time I have known him he has been a marvellous source of knowledge & spare parts for military watches. I do believe his interest in watches was originally a hobby, but he has turned it into a successful and well respected business. I have had a fair few watches repaired or serviced by Jos, from CWC's to WWW's, Seikos and more. His prices are realistic and (for me at least) he is pretty quick with his work, in a field where watchmakers are often snowed under with work. I know Jos has been snowed under at times too, but he is well worth the wait.'

George Anthony Holbrook

I’ve purchased three vintage military from Jos at Sumac Watches. For me the real test of a service is when something goes wrong. Two transactions were flawless but one of the three watches wasn’t keeping very good time after a short while of owning it. Jos was very responsive and helpful, taking it back, tuning it up, and retuning it very quickly. Highly recommended.

Rich C (@Tomega_man Instgram)

'I first came across Jos @sumacwatches when researching my Seiko Gen 1 1984 issue. I finally met Jos and showed him three Gen 1s which had laid dormant for over 30yrs. The watches had been issued and used by myself and others working as industrial radiographers in Royal Navy ship and submarine refitting. The three watches were stripped, cleaned and assessed. One '84 issue was fully recommissioned into full working order and is now used regularly as my day-to-day watch. His knowledge, skill and attention to detail are second to none in the military watch world. I've met him on several occasions and purchased another watch as well. I never tire of looking at @sumacwatches posts on Instagram. I thoroughly recommend Jos and Sumac Watches to anyone thinking of purchasing a watch or in need of a repair or service.

RM

'I discovered Jos at Sumac Watches very soon after getting into military watches a few years back. Since then I have bought a number of watches from Jos, and also had watches serviced and repaired by him. Each and every watch I’ve bought has been fantastic, any work I’ve had carried out has been faultless, and the service received is always excellent. Sumac Watches has a great reputation, across many platforms, such as forums and social media, and is rightfully very well respected within the military watch collecting community.'

Lee Govier

'From experience, finding someone with the skills, knowledge and attention to detail to be able to accurately service, repair and restore military watches can be an absolute nightmare. I can honestly say, without reservation, Jos at Sumac Watches is, in my opinion, the very best. Jos services ALL my watches. He's also done some pretty amazing repairs for me. These include a rare 1982 CWC G10 that had a dead circuit - a number of high end watch companies that I took it to said that it was unrepairable and junk - Jos somehow managed to fix it!. Another amazing repair was a Seiko 7005 MACV SOG that was totally destroyed with parts missing ! Jos managed to rebuild it for me. The end result is simply stunning - I've had people from around the world get in touch with me about it. I honestly don't know how Jos does it..'

Tim Bartram, member of Military Watches (issued only) FB group

As an ex serviceman I appreciate good quality and have purchased several watches from Jos and the team. Their knowledge and expertise is impeccable with a wealth of knowledge and experience.

Stefon Leonard

I have purchased a few watches from Jos at Sumac Watches, and sent a few watches to him for service and regulation over the few years I have been dealing with him. In one instance, works included restoration and fortification of some vintage radium hands, including colour matching and adding replacement lume where required, and the repairs were virtually undetectable. In each case, the watches and services provided have been outstanding and fantastic value. Jos’ attention to detail is superb, and he has some fantastic regulation skills on some otherwise tricky pieces! The packaging received has always been superb, and I have always been kept fully up to date with works, including plenty of pictures for any records and a full breakdown of costs when works have been completed. I would not hesitate to recommend Jos and his services, and look forward to sending plenty more pieces to him to service!

David Mills

'Top Marks to Sumac Watches

I’ve bought quite a few watches from Jos at Sumac Watches, both online and face to face. I always know I’m getting a quality genuine piece at a good price. His knowledge and expertise on military timepieces are superb. A very nice bloke too. His servicing and repair work is top notch. A company I trust in dealing with, both buying from and getting work done whether it be a cheap CWC G10 or at the other end of the scale a Lemania monopusher chrono.'

Iain (Penicuik)